At Mangoyapillow STORE, your satisfaction is our top priority. Please review our cancellation, return, and refund policy below.
1. Cancellations
Before Shipping:We accept order cancellations for a full refund at any time prior to production or shipment.
After Shipping:Once your order has been dispatched, cancellation is no longer available.
2. Returns (30-Day Guarantee)
You may request a return within 30 days of receiving your item.
Eligibility:Returned items must be unused, in their original condition, and in the original packaging.
Proof of Purchase:A receipt or valid proof of purchase is required to process your return.
How to Return:Please contact our customer service team first to obtain the official return address.
3. Return Shipping Fees
Customer Responsibility:If the return is due to personal preference (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping costs. Fees vary by carrier.
Our Responsibility:If the item arrives damaged, defective, or incorrect due to our error, Mangoyapillow STORE will cover all return shipping expenses.
No Restocking Fees:We do not charge any restocking fees for returned items.
4. Non-Returnable Items
Please note that custom-made or personalized products are excluded from the 30-day return policy, unless the item is damaged or defective upon arrival.
5. Refund Process
Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund.
Approved Refunds:
Refunds will be processed and automatically credited back to your original payment method (credit card, PayPal, etc.) within 5–7 business days.
6. Late or Missing Refunds
If you have not yet received your refund, please first check your bank account and contact your credit card issuer, as processing times may vary.
1. Cancellations
Before Shipping:We accept order cancellations for a full refund at any time prior to production or shipment.
After Shipping:Once your order has been dispatched, cancellation is no longer available.
2. Returns (30-Day Guarantee)
You may request a return within 30 days of receiving your item.
Eligibility:Returned items must be unused, in their original condition, and in the original packaging.
Proof of Purchase:A receipt or valid proof of purchase is required to process your return.
How to Return:Please contact our customer service team first to obtain the official return address.
3. Return Shipping Fees
Customer Responsibility:If the return is due to personal preference (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping costs. Fees vary by carrier.
Our Responsibility:If the item arrives damaged, defective, or incorrect due to our error, Mangoyapillow STORE will cover all return shipping expenses.
No Restocking Fees:We do not charge any restocking fees for returned items.
4. Non-Returnable Items
Please note that custom-made or personalized products are excluded from the 30-day return policy, unless the item is damaged or defective upon arrival.
5. Refund Process
Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund.
Approved Refunds:
Refunds will be processed and automatically credited back to your original payment method (credit card, PayPal, etc.) within 5–7 business days.
6. Late or Missing Refunds
If you have not yet received your refund, please first check your bank account and contact your credit card issuer, as processing times may vary.